Return Policy & Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not satisfied with your purchase, you can return it to us. You can find more information about our return policy below.
RETURN
To be eligible for a refund, you must return the product within 14 calendar days after purchase. The product must be in the same condition in which you received it and must not be damaged in any way.
RETURN PROCEDURE
To return an item, please contact customer service for a return address. After receiving the address, securely pack the item in its original packaging and [enclose proof of purchase].
Returns are free of charge in some cases. If you are returning an item and the reason for the return is not due to an error of lonbor.vip, the cost of return shipping will be deducted from your refund.
REFUNDS
After we receive your return and check the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Perishable items
- Underwear
- gift vouchers
- custom made
- digital products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
ASK
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you still have any questions or concerns, please contact us at our Support Centre.