Contact us

Do you have any questions, suggestions or need further information?
Is your question not on one of our information pages or is something not quite clear? Send an email to service@lonbor.vip. Please provide your name, telephone number and the city where you live. Please share product photos with us if you ask for after-sales service.

Have you not received an order confirmation by e-mail?
Please check your junk folder first.

Customer Service - Hours of Operation:
Monday to Friday 9:00 AM to 17:00 PM
Saturday 10:00 AM to 18:00 PM
Closed on Sundays.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that on average we need 3 to 7 days to process your order before shipping it. Rest assured that we will do everything in our power to get your order to you as soon as possible! Once your order has been shipped, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please note any public holidays that may affect delivery times.
Q: What is the company's return policy?
A: After we receive your return and inspect the condition of your item, we will process your return or exchange. We need at least 14 days from receipt of the goods to process the return or exchange.
Q: How can I contact you about my order?
A: You can contact us by email at service@lonbor.vip or via the form on this page.

Customer Service - Hours of Operation:
Monday to Friday 9:00 AM to 17:00 PM
Saturday 10:00 AM to 18:00 PM
Closed on Sundays.
Email: service@lonbor.vip (We will reply to the email within 48 hours. Please be patient and wait)
Address: Hindenburgstraße 19, Neu-Ulm