Contact us

Do you have any questions, suggestions or need further information?
Is your question not listed on one of our information pages or is something unclear? Send an email to service@lonbor.vipPlease provide your name, phone number, and the city you live in. Please provide product photos when requesting customer service.

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Customer Service - Opening Hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 18:00 PM
Closed on Sundays.

Frequently asked questions:
Q: How long will it take to receive my package?
A: Please note that on average, we need 3 to 7 days to process your order before shipping. Rest assured, we will do everything in our power to get your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time is between 14 and 30 days, depending on the country or region. Please be aware of any holidays, which may affect delivery times.
Q: What is the company's return policy?
A: After we receive your return and inspect the condition of your item, we will process your return or exchange. We require at least 14 days from receipt of the item to process the return or exchange.
Q: How can I contact you regarding my order?
A: You can contact us by email at service@lonbor.vip or contact us using the form on this page.

Customer Service - Opening Hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 18:00 PM
Closed on Sundays.
E-mail: service@lonbor.vip (E-postaya 48 saat içinde cevap vereceğiz. Lütfen sabırlı olun ve bekleyin)
Address: Hindenburgstraße 19, Neu-Ulm